AMK Technology Hiring! Full Time L3 Support Engineer in Federal Territory - Ricebowl

L3 Application Support Engineer

Job ID: 37476

Contract Duration: 6 months

Work Arrangement: Onsite

Location: Menara Southern Bank (MSB)

Job Overview

We are looking for an experienced L3 Application Support Engineer to provide technical support, troubleshoot application issues, and maintain business-critical applications and backend services. The role requires strong application support, troubleshooting, development, database, and Linux skills, with the ability to work closely with users and cross-functional technical teams.

Key Responsibilities

• Provide L3 technical support to users via phone, email, or Teams in a timely and professional manner.
• Diagnose and troubleshoot software, hardware, application, and network-related issues.
• Lead the troubleshooting and resolution of complex application and backend issues.
• Escalate complex technical issues to the appropriate teams when required.
• Maintain clear and accurate documentation of incidents, troubleshooting steps, and resolutions.
• Support application maintenance and backend services to ensure system availability and performance.
• Deploy application packages in Linux environments.
• Troubleshoot and support REST/SOAP-based web services and application integrations.
• Work with product development, QA, infrastructure, and other technical teams to resolve issues and improve application performance.
• Contribute to technical documentation, FAQs, and knowledge base articles.
• Provide technical guidance, training, and mentoring to junior support team members.
• Stay updated on application functionality, technologies, and relevant industry practices.
• Participate in on-call rotation and provide after-hours support when required.

Technical Requirements

• Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Minimum 5 years of experience in technical/application support, preferably within a software or technology environment.
• Strong knowledge of computer systems, software applications, and networking concepts.
• Good working knowledge of Linux operating systems.
• Strong experience in creating and supporting REST/SOAP-based web services.
• Knowledge of front-end technologies and programming languages such as Java and/or .NET.
• Strong knowledge of at least one database technology, such as MySQL or MS SQL.
• Experience deploying application packages in Linux environments.
• Understanding of networking principles, protocols, and configurations.
• Strong analytical and problem-solving skills.
• Good communication skills, with the ability to explain technical concepts to non-technical users.

Soft Skills

• Able to work independently and manage priorities effectively.
• Strong troubleshooting and analytical mindset.
• Good communication and interpersonal skills.
• Able to work collaboratively with cross-functional teams.
• Comfortable handling production issues and providing support under pressure.
• Willing to participate in on-call and after-hours support when required.