UNIVERSAL HRA HOME SERVICE PRIVATE LIMITED Hiring! Full Time GENERAL MANAGER CLEANING AND FACILITIES MANAGEMENT in , Earn up to SGD 16,501 - Ricebowl

GENERAL MANAGER – CLEANING & FACILITIES MANAGEMENT

Company: Universal HRA Home Service Pte. Ltd.

Location: Singapore

Employment Type: Full-Time

Experience Required: Minimum 3–4 years relevant management experience

ABOUT THE COMPANY

Universal HRA Home Service Pte. Ltd. is a Singapore-based cleaning and facilities management company providing professional cleaning services to residential and commercial clients.

We are looking for an experienced, responsible and hands-on General Manager to oversee the company's overall operations, manpower, client management, business development, sales, contracts, service quality and business growth.

JOB RESPONSIBILITIES

1. Overall Business & Operations Management

• Oversee the company's daily business and operational activities.
• Develop and implement operational plans, procedures and company SOPs.
• Set operational targets, KPIs and performance standards.
• Monitor overall company performance and identify areas for improvement.
• Ensure smooth and efficient daily operations across all projects.
• Handle urgent operational matters and make timely decisions.
• Report business and operational performance to senior management.

2. Cleaning & Facilities Management

• Oversee all cleaning and facilities management contracts.
• Ensure services are delivered according to client requirements, contracts and company standards.
• Conduct regular site inspections and quality audits.
• Monitor cleaning quality, productivity and service performance.
• Investigate service issues and implement corrective actions.
• Manage mobilisation and takeover of new cleaning contracts.
• Ensure smooth commencement of new projects.

3. Manpower Management

• Plan manpower requirements for all existing and new projects.
• Manage deployment of local and foreign employees.
• Prepare manpower schedules and deployment plans.
• Monitor attendance, punctuality, productivity and performance.
• Arrange staff replacements for leave, absenteeism and emergencies.
• Recruit and interview suitable staff when required.
• Conduct staff orientation, training and performance assessments.
• Handle staff performance and disciplinary matters.
• Develop supervisors and team leaders.

4. Client & Contract Management

• Maintain strong relationships with existing clients.
• Attend client meetings, site inspections and contract review meetings.
• Understand client requirements and ensure service standards are maintained.
• Handle client complaints and escalated service issues.
• Ensure timely follow-up and resolution of client concerns.
• Monitor contract renewals and service performance.
• Identify opportunities to increase services for existing clients.

5. Sales & Business Development

• Develop new business opportunities for cleaning and facilities management services.
• Identify and approach potential commercial clients.
• Build relationships with offices, schools, clinics, condominiums, retail outlets, property managers and other organisations.
• Conduct site visits and assess cleaning requirements.
• Prepare and review quotations and service proposals.
• Follow up with prospective clients and support contract negotiations.
• Develop strategies to increase company revenue.
• Identify new markets and potential business opportunities.
• Support the sales team in achieving business targets.

6. Tender Management

• Identify suitable government and private-sector tender opportunities.
• Review tender specifications, requirements and evaluation criteria.
• Coordinate tender preparation with the operations and management teams.
• Assist with manpower planning, costing and pricing.
• Review tender proposals before submission.
• Coordinate site surveys and tender briefings.
• Ensure required documents and certifications are properly prepared.
• Monitor performance of awarded contracts.

7. Financial & Cost Management

• Monitor operational costs and project profitability.
• Review manpower, equipment, transportation and consumable costs.
• Assist with annual budgets and business planning.
• Review pricing and quotations.
• Identify opportunities to improve cost efficiency.
• Monitor unnecessary wastage and operational expenses.
• Work closely with management and accounts on financial matters.
• Follow up on outstanding customer payments when required.

8. Procurement & Equipment Management

• Oversee purchasing of cleaning equipment, machinery, chemicals, tools, uniforms and consumables.
• Coordinate with suppliers and negotiate pricing where appropriate.
• Monitor stock and inventory levels.
• Ensure equipment is properly maintained.
• Monitor company assets and reduce unnecessary losses or wastage.

9. Quality, Safety & Compliance

• Ensure cleaning operations comply with applicable Singapore requirements.
• Ensure employees follow company SOPs and workplace safety procedures.
• Monitor safe use and handling of cleaning chemicals and equipment.
• Investigate workplace incidents and service-related issues.
• Ensure proper operational documentation and records are maintained.
• Support company audits, inspections and compliance requirements.

10. Staff Leadership & Training

• Lead and motivate operational teams.
• Conduct regular team meetings and briefings.
• Set clear responsibilities and performance expectations.
• Monitor staff discipline and professionalism.
• Identify training needs and arrange appropriate training.
• Develop supervisors and future management staff.

11. Marketing & Business Growth

• Support the management team in developing marketing and business-growth strategies.
• Identify new customer segments and service opportunities.
• Support online and offline marketing activities.
• Monitor customer feedback and company reputation.
• Develop business relationships and strategic partnerships.

12. Reporting & Administration

• Prepare regular reports covering operations, manpower, sales, contracts and performance.
• Maintain accurate operational records.
• Analyse KPIs and recommend improvements.
• Ensure proper documentation for clients, staff and contracts.
• Attend management meetings and contribute to business planning.

13. Emergency & After-Hours Operations

• Handle urgent operational issues and client emergencies.
• Arrange emergency manpower replacement when required.
• Respond to major service disruptions and operational problems.
• Coordinate service recovery with clients and operational teams.
• Be available to support critical operational matters when required.

WORKING HOURS & OFF DAYS

Please note that this is a management position with operational responsibilities.

• Working hours are not flexible and will be scheduled according to company and operational requirements.
• Weekly off-days are not fixed or flexible and will be assigned according to operational needs.
• The General Manager may be required to work outside normal working hours when operationally necessary.
• Occasional work on Public Holidays and scheduled off-days may be required due to urgent operational matters, client requirements, site inspections, staff shortages or business needs.
• The candidate must be prepared to handle urgent operational matters outside normal working hours when required.
• The role requires a high level of commitment, responsibility and availability.

REQUIREMENTS

• Minimum 3–4 years of relevant management experience.
• Experience in cleaning services, facilities management, property management, hospitality or a related service industry is preferred.
• Proven experience managing employees and multiple operational sites.
• Strong leadership and people-management skills.
• Strong sales and business-development skills.
• Good negotiation and client-management abilities.
• Strong organisational and problem-solving skills.
• Able to manage multiple responsibilities under pressure.
• Good knowledge of cleaning operations and service standards.
• Good computer, reporting and administrative skills.
• Strong command of English.
• Singapore Class 3 driving licence is an advantage.
• Relevant cleaning/facilities management qualifications are an advantage.

WHAT WE OFFER

• Competitive salary based on experience and qualifications.
• Full-time management position.
• Opportunity to take a key leadership role in a growing cleaning and facilities management company.
• Career development and performance-based progression opportunities.
• Professional working environment.

HOW TO APPLY

Interested candidates are invited to submit:

• Updated CV
• Relevant management experience
• Current and expected salary
• Notice period
• Relevant qualifications and certifications

Only shortlisted candidates will be contacted.

Job title li likha occupation ki

Universal HRA Home Service Private Limited is a trusted cleaning solutions provider in Singapore, established in 2023 and proudly celebrating three years of service excellence. We specialize in delivering reliable, professional, and compliant cleaning services for offices, tuition centers, childcare facilities, and residential spaces.

Our company is built on a foundation of quality, transparency, and compliance, holding certifications such as BizSAFE 3, SME 500 (2025), Progressive Wage Mark, FM02 & ECC, WICA, and Public Liability Insurance. These credentials reflect our commitment to safety, accountability, and high service standards.

What We Offer

• Office Cleaning – Daily and scheduled maintenance for a spotless, productive workspace.
• Tuition & Childcare Facilities – Hygienic, safe environments tailored to young learners.
• Residential Cleaning – Trusted home care with attention to detail.
• Specialized Services – Floor care, deep cleaning, and customized solutions for unique client needs.

Why Choose Us

• Experienced Team – Trained staff with strong compliance and safety awareness.
• Transparent Pricing – Competitive quotations with clear breakdowns of chemicals, machinery, and manpower.
• Reliable Service – Consistent quality backed by strong operational management.
• Award-Winning SME Leadership – Recognized for excellence and professionalism in the cleaning industry.