Elevete Patisserie (M) Hiring! Full Time Customer - Logistic Service Executive in Selangor, Earn up to MYR 3,500 - Ricebowl

About the Role

We are looking for a Customer & Logistics Service Executive to join our team and oversee customer service, order fulfilment, logistics coordination, and operational support.

The ideal candidate is customer-focused, organized, detail-oriented, and able to work in a fast-paced environment. This role requires close coordination with customers, bakery production, Front of House, and internal logistics teams to ensure smooth daily operations and excellent customer experience.

Key Responsibilities

• Handle customer enquiries, complaints, and requests through phone, email, chat, social media, and company communication channels.
• Process and monitor customer orders, including customization requests, to ensure accurate and timely fulfilment.
• Coordinate closely with Bakery Production, Front of House, and Logistics teams to ensure smooth daily operations.
• Coordinate deliveries and transportation arrangements, ensuring the right products reach the right customers on time.
• Monitor daily deliveries and resolve issues relating to delays, transportation, inventory, or order fulfilment.
• Track and analyse customer complaints, service issues, delivery delays, and product-related concerns, and prepare monthly reports for management.
• Monitor logistics costs, compensation, refunds, replacements, and discounts, and identify opportunities for cost savings.
• Review and improve customer service and logistics processes to improve efficiency and service quality.
• Assist in training and supporting new team members.
• Support Marketing & PR activities, including seasonal promotions, KOL collaborations, and special campaigns when required.
• Perform other duties assigned by the Supervisor/Manager.

Job Requirements:

• Candidates must possess at least a Diploma or Degree, any field.
• At least 2 year(s) of working experience in the related field is required for this position, preferably Executives specializing in Customer Service or equivalent.
• Proficient in MS Excel and other Microsoft Office applications
• Able to work independently and work well in a team environment.
• Positive attitude and willing to learn.
• Ability to multi-task, prioritize and time management in order to meet customer commitments in a fast-paced and dynamic environment.

Job Type: Full-time

Pay: RM2,200.00 - RM3,500.00 per month

Work Location: In person