Agensi Pekerjaan GMRecruitment Hiring! Full Time Customer Service Team Lead in Johor - Ricebowl

Job Responsibilities

• Lead and supervise a small Customer Service team to ensure service quality and operational efficiency.

• Monitor guest communications across Airbnb, *************, Agoda, WhatsApp, and other channels.

• Handle escalated complaints, disputes, and service recovery cases.

• Coordinate with internal teams and property owners to resolve guest issues.

• Monitor team performance and service standards.

• Train and coach team members to improve service quality.

• Support emergency and after-hours escalation when required.

Job Requirements

• Diploma/Degree in Hospitality, Tourism, Business, Customer Service, or related field.

• 1–5 years of relevant experience in Customer Service, Hospitality, Hotel, Property Management, or Short-Term Rental Operations.

• Leadership/supervisory experience is required for Team Lead level.

• Strong communication, customer service, problem-solving, and multitasking skills.

• Proficient in English, Mandarin, and Bahasa Malaysia.

• Familiar with Airbnb, *************, Agoda, WhatsApp Business, PMS, CRM, or OTA platforms is an advantage.

• Able to work under pressure and provide after-hours support when required.