Hiring! Full Time Customer Service Representative in WP Kuala Lumpur - Ricebowl

A Customer Service Representative position is available for an international airline-related customer service operation supporting Singapore and Malaysia markets.

The role involves assisting customers through multiple communication channels and providing timely and professional responses to customer enquiries.

• Respond promptly to customer enquiries via phone calls, live chat and email.

• Provide accurate information and appropriate assistance based on customer enquiries.

• Handle customer concerns professionally and provide suitable solutions.

• Escalate complex or unresolved cases to the relevant internal team when required.

• Maintain a professional standard of customer service throughout customer interactions.

• Follow established operational procedures and service standards.

• Customer service experience is an advantage.

• Good communication skills in English.

• Additional language proficiency relevant to the supported markets will be an advantage.

• Good interpersonal and problem-solving skills.

• Able to communicate professionally with customers through different channels.

• Comfortable working in a fast-paced customer service environment.

• Responsible, adaptable and able to work as part of a team.

Basic Salary: RM2,800 per month

Fixed Language Allowance: RM500 per month

Final remuneration package may vary depending on relevant experience and qualifications.

Available shifts include:

• 8:00 AM - 5:00 PM

• 9:00 AM - 6:00 PM

• 5 working days per week

• 2 days off per week

• Rest days are rotational

Sunway Visio Tower
Lingkaran SV, Sunway Velocity
55100 Kuala Lumpur

Interested candidates who meet the stated requirements may submit their application through this listing. Further information regarding the hiring organisation and employment terms will be provided during the recruitment process.

This listing provides general information about the available position. Employment terms and hiring arrangements will be discussed with shortlisted candidates.