- Cluny Road Tanglin Central Region (Singapore) Singapore
WSH EXPERTS PTE. LTD. Hiring! Full Time Safety Quality Officer (West) in Central Region (Singapore), Earn up to SGD 3,500 - Ricebowl
Safety Quality Officer (West)
WSH EXPERTS PTE. LTD.
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Job Description
Responsibilities
Jobscope:
Monitor/manage feedback from multiple feedback channels
Monitor and manage Authority’s contact centre
Manage and enhance Authority’s Customer Management System (CMS) by working closely with system vendor.
Ensure that final replies are issued to feedback providers within the service timelines
Respond to requests from operation divisions for vetting of replies within one working day
Submit monthly data analytics report to Authority.
Requirements:
Degree in mass communications, marketing, or related discipline.
At least 3 years’ relevant experience in customer service management, call centre management or quality service management.
Strong analytical, interpersonal and communication skills.
Excellent command of English.
Experience in data analytics, and/or organization development preferred.
Monitor/manage feedback from multiple feedback channels
Monitor and manage Authority’s contact centre
Manage and enhance Authority’s Customer Management System (CMS) by working closely with system vendor.
Ensure that final replies are issued to feedback providers within the service timelines
Respond to requests from operation divisions for vetting of replies within one working day
Submit monthly data analytics report to Authority.
Requirements:
Degree in mass communications, marketing, or related discipline.
At least 3 years’ relevant experience in customer service management, call centre management or quality service management.
Strong analytical, interpersonal and communication skills.
Excellent command of English.
Experience in data analytics, and/or organization development preferred.
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