- Serangoon North-east Region (Singapore) Singapore
Singtel Hiring! Full Time Network Engineer in North-east Region (Singapore), Earn up to SGD 5,500 - Ricebowl
Working Location
Job Description
Responsibilities
Provide Tier 2 technical support for enterprise network services, managing complex incidents and service requests within agreed service levels.
Perform incident investigation, troubleshooting, root cause analysis (RCA), and implement timely resolutions for network-related issues.
Serve as a technical escalation point for internal operations teams, Global Corporate customers, and business stakeholders.
Escalate unresolved or newly identified technical issues to Tier 3 engineering teams with complete technical analysis and supporting documentation.
Collaborate with customers across multiple regions to resolve technical issues while delivering a positive customer experience.
Coordinate with internal business units, overseas telecommunications operators, and technology partners to maintain service availability and operational excellence.
Work closely with technology vendors to troubleshoot and resolve issues relating to Customer Premises Equipment (CPE), including routers and switches.
Participate in 24×7 shift operations and provide standby support when required to ensure continuous service availability.
Maintain accurate incident records, technical documentation, and knowledge articles to support operational excellence and continuous improvement.
Continuously enhance technical knowledge by learning emerging networking technologies, operational best practices, and troubleshooting methodologies.
Contribute to process improvements and knowledge sharing initiatives to improve service quality and operational efficiency.
Undertake additional responsibilities as assigned to support evolving business and operational requirements.
Skills for Success
Willingness to participate in rotating 24×7 shift operations and standby support when required.
Diploma or Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related discipline, or an equivalent combination of relevant education and experience.
Experience in network operations, technical support, or incident management is preferred.
Experience supporting enterprise networking environments and customer-facing technical operations will be an advantage.
Knowledge of IP networking fundamentals and enterprise network technologies.
Understanding of network troubleshooting methodologies and incident management processes.
Familiarity with Customer Premises Equipment (CPE), including routers and switches.
Experience supporting networking technologies from vendors such as Cisco and Juniper is advantageous.
Understanding of incident lifecycle management, root cause analysis, and service restoration practices.
Knowledge of IT service management (ITSM) processes and ticketing systems is preferred.
The Singtel Group is Asia's leading communications group, providing a wide spectrum of multimedia and infocomms technology (ICT) solutions across 3 global business units.
Group Consumer focuses on next-generation communication, infotainment and technology services to consumers and small businesses. Group Enterprise provides innovative and comprehensive ICT solutions, i.e. satellite services, international data and managed services, cloud computing, enterprise mobility services, and end-to-end solutions. Group Digital L!fe strives to bring people together with a cutting edge mix of digital services such as NextGen TV, e-books, music, digital concierge, cloud-based gaming and hyperlocal content.
Headquartered in Singapore, Singtel’s 130 years of operating experience has played a pivotal role in the country’s transformation into a major communications hub. Our Australian arm, Optus is an innovative leader in integrated telecommunications. Through our strategic investments in five regional mobile operators, Telkomsel, Globe Telecom, Advanced Info Service, PBTL, and Bharti Airtel, we are a major communications player in Asia and Africa.
Singtel is the largest listed company on the Singapore Exchange by market capitalisation. We have a vast network of offices in countries and territories throughout Asia Pacific, in Europe, USA and Australia. The Group employs more than 21,000 staff worldwide and has served 468 million mobile customers globally as of 31 March 2013.
Perform incident investigation, troubleshooting, root cause analysis (RCA), and implement timely resolutions for network-related issues.
Serve as a technical escalation point for internal operations teams, Global Corporate customers, and business stakeholders.
Escalate unresolved or newly identified technical issues to Tier 3 engineering teams with complete technical analysis and supporting documentation.
Collaborate with customers across multiple regions to resolve technical issues while delivering a positive customer experience.
Coordinate with internal business units, overseas telecommunications operators, and technology partners to maintain service availability and operational excellence.
Work closely with technology vendors to troubleshoot and resolve issues relating to Customer Premises Equipment (CPE), including routers and switches.
Participate in 24×7 shift operations and provide standby support when required to ensure continuous service availability.
Maintain accurate incident records, technical documentation, and knowledge articles to support operational excellence and continuous improvement.
Continuously enhance technical knowledge by learning emerging networking technologies, operational best practices, and troubleshooting methodologies.
Contribute to process improvements and knowledge sharing initiatives to improve service quality and operational efficiency.
Undertake additional responsibilities as assigned to support evolving business and operational requirements.
Skills for Success
Willingness to participate in rotating 24×7 shift operations and standby support when required.
Diploma or Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related discipline, or an equivalent combination of relevant education and experience.
Experience in network operations, technical support, or incident management is preferred.
Experience supporting enterprise networking environments and customer-facing technical operations will be an advantage.
Knowledge of IP networking fundamentals and enterprise network technologies.
Understanding of network troubleshooting methodologies and incident management processes.
Familiarity with Customer Premises Equipment (CPE), including routers and switches.
Experience supporting networking technologies from vendors such as Cisco and Juniper is advantageous.
Understanding of incident lifecycle management, root cause analysis, and service restoration practices.
Knowledge of IT service management (ITSM) processes and ticketing systems is preferred.
The Singtel Group is Asia's leading communications group, providing a wide spectrum of multimedia and infocomms technology (ICT) solutions across 3 global business units.
Group Consumer focuses on next-generation communication, infotainment and technology services to consumers and small businesses. Group Enterprise provides innovative and comprehensive ICT solutions, i.e. satellite services, international data and managed services, cloud computing, enterprise mobility services, and end-to-end solutions. Group Digital L!fe strives to bring people together with a cutting edge mix of digital services such as NextGen TV, e-books, music, digital concierge, cloud-based gaming and hyperlocal content.
Headquartered in Singapore, Singtel’s 130 years of operating experience has played a pivotal role in the country’s transformation into a major communications hub. Our Australian arm, Optus is an innovative leader in integrated telecommunications. Through our strategic investments in five regional mobile operators, Telkomsel, Globe Telecom, Advanced Info Service, PBTL, and Bharti Airtel, we are a major communications player in Asia and Africa.
Singtel is the largest listed company on the Singapore Exchange by market capitalisation. We have a vast network of offices in countries and territories throughout Asia Pacific, in Europe, USA and Australia. The Group employs more than 21,000 staff worldwide and has served 468 million mobile customers globally as of 31 March 2013.
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