Techno Businesses Services SDN BHD Hiring! Full Time Call Centre Manager- RM4500-Immediate Hiring in Selangor - Ricebowl

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************* 2081

• Nama
• Umur
• Tarikh boleh mula bekerja jika terpilih
• Kelayakkan tertinggi
• Resume
• Jawatan:Call Centre Manager

Lokasi Kerja:

• Semenyih (Berdekatan Lotus Semenyih)

Gaji Asas:

• RM4500

Waktu Bekerja:

• Office Hour

Hari Bekerja:

• 5 hari seminggu
• Sabtu Half Day

Faedah:

• Caruman EPF, SOCSO & EIS
• Cuti Tahunan & Cuti Sakit
• Elaun & Insentif
• Peluang Kenaikan Kerjaya
• Suasana Kerja Mesra & Supportive

We are looking for an experienced Call Centre Manager with strong experience in both Inbound & Outbound Call Centre Operations to lead and manage our team.

KEY RESPONSIBILITIES

• Manage the overall Inbound & Outbound Call Centre Operations
• Lead, coach and supervise call centre agents and team leaders
• Monitor daily productivity, attendance, service quality and sales/conversion performance
• Ensure KPI, SLA, response time and operational targets are achieved
• Handle escalated customer cases and operational issues
• Prepare and manage daily, weekly and monthly call centre reports
• Analyse call volume, leads, conversion rates, agent productivity and other performance data
• Ensure all reports and relevant information are properly communicated from the Call Centre to the Operations Team
• Coordinate closely with management and operations to improve workflow and service efficiency
• Implement SOPs, quality standards and performance improvement plans
• Conduct regular coaching, briefing and performance reviews

REQUIREMENTS

• Proven experience in Call Centre Management / Contact Centre Operations
• Strong background in both Inbound & Outbound operations
• Experience managing a call centre team and performance reporting
• Strong leadership and people-management skills
• Good analytical and reporting skills
• Able to work with KPIs, SLA and performance dashboards
• Strong communication and problem-solving abilities
• Proficient in Microsoft Excel and call centre reporting

Sedang mencari kerja stabil dengan peluang berkembang?

Sertai team customer service kami sekarang!

• Mohon Sekarang melalui WhatsApp: ************* 2081

Job Type: Full-time

Pay: From RM4,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person