MindPec Solutions Hiring! Full Time Customer Service (Rotation shift) in Federal Territory, Earn up to MYR 5,000 - Ricebowl

Job Title: Customer Service Executive

Location: Sunway Visio tower, KL (Near public transport)

Working hours: 24/7 Rotational Shift - Onsite

(5 days working, 2 days off)

Preferred Joining date -Mid of October to November

Job Requirements

• Language Proficiency: Native-level fluency in Mandarin and English, with strong communication skills in reading, writing, and speaking.
• Customer Service Experience: Prior experience in Customer Service (CS) is required. Experience in premium or high-end industries, such as airlines, hospitality, travel, or luxury services, is highly preferred.
• Shift Flexibility: Willingness and flexibility to work on a 24/7 rotational shifts schedule, including weekends and public holidays.
• End-to-End Case Management: Ability to manage customer cases from start to resolution, with the same agent taking ownership of the complete customer journey whenever possible.
• Fast Learner: Highly adaptable with the ability to quickly learn new processes, products, systems, and procedures.
• System Proficiency: Comfortable working with multiple systems and platforms, with strong ability to navigate and troubleshoot system-related issues.

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• Willing Rotation Shift?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person