ETeam Hiring! Full Time Customer Service Representative (Japanese Speaker) in Federal Territory - Ricebowl

Urgent Hiring: Customer Service Representative (Japanese Speaker) Location: Malaysia

Position: Customer Service Representative – Japanese Language Specialist

Employment Type: Full-time, On-site

We are actively recruiting fluent and Japanese-speaking Customer Support Specialists to join our dynamic, international team in Kuala Lumpur!

Key Responsibilities:

• Provide high-quality, professional customer support in Japanese & English via live chat, email, and voice channels.
• Efficiently resolve customer inquiries related to account management, product setup, transactions, and service requests.
• Maintain top-tier Customer Satisfaction (CSAT) and First Contact Resolution (FCR) metrics.
• Document and escalate complex technical issues or feedback to proper operational teams.
• Follow established processes, compliance guidelines, and security protocols.

Requirements:

• Language Proficiency: LPT N1 fluency in Japanese, combined with professional English communication skills.
• Experience: Open to Entry-Level candidates; prior customer support or call center experience is a major plus.
• Core Competencies: Strong analytical, problem-solving, active listening, and keyboarding skills.
• Work Authorization / Relocation: Open to foreign nationals willing to relocate to Malaysia or local residents.
• Flexibility: Comfortable working in shift rotations, including weekends or public holidays if required.

What We Offer:

• Competitive Salary Package + Attractive Language Allowances.
• Relocation Support (Visa sponsorship and flight assistance for qualified overseas applicants).
• Extensive paid onboarding and technical product training.
• Clear career progression paths into Team Lead, Quality Assurance, or Operations management.