Position Overview
We are seeking a
Senio Network Support Engineer
to provide expert-level network infrastructure and technical support for Azure Core Networking within Government Cloud environments. This role serves as a senior escalation point for complex incidents, advanced troubleshooting, network architecture, automation, and operational improvements across secure federal environments.
Key Responsibilities
Serve as the senior escalation point for critical network incidents, customer issues, and deployment problems.
Lead resolution of high-priority incidents affecting federal cloud network operations.
Perform advanced troubleshooting, root cause analysis, and remediation.
Design and implement solutions for complex networking environments.
Provide technical guidance on
ExpressRoute Direct architecture, capacity planning, and optimization
.
Support optical SPAN monitoring and network performance improvement initiatives.
Architect end-to-end deployment solutions for Microsoft ExpressRoute devices.
Develop and optimize network automation workflows.
Design, validate, and implement complex production network configurations.
Evaluate and integrate services from Microsoft network partners.
Support network infrastructure modernization initiatives.
Develop troubleshooting procedures, knowledge-base articles, and operational readiness frameworks.
Lead post-incident reviews and drive continuous improvement.
Mentor junior and intermediate network engineers.
Contribute to network capacity planning and infrastructure scaling.
Participate in technical architecture reviews and governance activities.
Manage LOAs and technical coordination with infrastructure partners.
Support network infrastructure decommissioning activities.
Participate in a
24x7 on-call rotation
.
Required Qualifications
7+ years of experience in network operations, network engineering, or technical infrastructure support.
Strong knowledge of
BGP, OSPF, MPLS, VPN, routing, and switching
.
Strong knowledge of Microsoft Azure networking services, including: Azure ExpressRouteExpressRoute DirectVPN GatewayAzure Virtual WAN
Experience with network monitoring, SPAN, packet capture, and traffic analysis.
Experience with ticketing and incident management systems.
Strong troubleshooting and analytical skills.
Experience supporting enterprise or cloud networking environments.
Knowledge of
PowerShell and/or Python
is preferred.
Strong written and verbal communication skills.
Ability to work independently in a 24x7 operational environment.
Strong documentation and attention to detail.
Preferred Certifications
CompTIA Network+
CompTIA Security+
Microsoft Azure AZ-900
️ Security & Compliance
Must be eligible to obtain and maintain a
DoD Secret clearance
.
Must be able to successfully complete a
CJIS background check
.
Ability to work within secure and restricted federal cloud environments.
Work Schedule
24x7 operational support environment.
Shift-based working schedule.
Participation in an on-call rotation is required.
Horizon Manpower Services Pte. Ltd.
is a Singapore-based company specializing in IT manpower contracting and recruitment services. As a licensed Employment Agency, Horizon Manpower Services is dedicated to delivering high-quality workforce solutions for IT sectors across Singapore, supporting businesses with skilled professionals tailored to meet the evolving demands of the technology industry.
Operating from Oxley Bizhub at 65 Ubi Road 1, Horizon Manpower Services offers end-to-end staffing solutions, from sourcing and recruitment to comprehensive IT manpower contracting. With a focus on professionalism, compliance, and client satisfaction, we help bridge the talent gap by connecting organizations with top-tier IT professionals, ensuring seamless integration and high performance. Our secondary services extend to employment solutions for a broad range of industries, while excluding domestic staffing, to support diverse business needs in Singapore.