CTE Group Hiring! Full Time Import Customer Service Assistant Manager in Selangor, Earn up to MYR 7,000 - Ricebowl

Job Description

We are looking for an experienced Assistant Manager to lead our Import Customer Service team and oversee daily import freight operations.

Key Responsibilities

• Lead and supervise the Import Customer Service team in handling daily import freight operations.
• Coordinate with customers, shipping lines, transporters, warehouse, port/terminal, customs and internal departments.
• Manage import shipments from arrival until delivery/collection.
• Monitor vessel schedules, ETA/ETD, vessel changes, delays and container status.
• Review and coordinate import shipping documentation, including Bill of Lading (B/L), Delivery Order (D/O), arrival notices and other relevant documents.
• Coordinate with customs/customs-related parties on import clearance requirements and shipment matters.
• Monitor container release, port/terminal status and delivery arrangements.
• Coordinate with transport and warehouse teams to ensure timely delivery and collection.
• Monitor shipment-related charges such as storage, demurrage/detention and other operational charges where applicable.
• Ensure accurate and timely updates of shipment and job information in the Asolute system.
• Monitor team workload, job status and customer requirements.
• Handle customer enquiries, complaints and operational escalations.
• Review import jobs and documentation for accuracy and completeness.
• Guide, train and supervise Customer Service Executives/Assistants.
• Monitor team performance and ensure customer service standards are maintained.
• Prepare operational reports and provide updates to management.
• Identify and implement improvements to import customer service and freight operations.

Requirements

• Diploma/Degree in Logistics, Supply Chain, Business Administration or related field.
• Minimum 3–5 years of relevant experience in import freight/shipping/logistics customer service.
• Supervisory or team-leading experience is preferred.
• Strong knowledge of import freight operations, shipping documentation, vessel schedules, customs and port/terminal operations.
• Experience dealing with shipping lines, customs, transporters, warehouse and port/terminal.
• Good understanding of container movement, delivery arrangements and import shipment processes.
• Experience using Asolute system or other freight/logistics systems is highly preferred.
• Strong leadership, communication and problem-solving skills.
• Able to manage a team and multiple shipments simultaneously.
• Good command of English and Bahasa Malaysia. Mandarin is an advantage.
• Proactive, organised and able to work under pressure.
• Strong customer service and coordination skills.

Pay: RM6,000.00 - RM7,000.00 per month

Work Location: In person