U3 InfoTech Pte Ltd Hiring! Full Time IT Helpdesk- Service Desk in , Earn up to SGD 3,500 - Ricebowl

Service Desk Engineer

Job Responsibilities

• Provide 24x7 Service Desk coverage on a rotating shift basis.
• Act as the first point of contact for incidents and service requests.
• Perform initial troubleshooting, incident triage and resolution, or escalate issues to the relevant support teams.
• Monitor and manage tickets to ensure timely assignment, follow-up and closure within agreed SLAs.
• Log, categorise and prioritise incidents and service requests accurately in the ticketing system.
• Monitor system alerts, dashboards and notification channels, and respond to operational issues accordingly.
• Provide timely updates to users and stakeholders on incident status and service restoration.
• Maintain accurate incident, escalation and shift handover records.
• Follow established SOPs, runbooks and operational procedures.
• Contribute to knowledge base updates and continuous service improvement.

Requirements

• Diploma or Degree in IT, Computer Science or a related discipline.
• Experience in Service Desk, IT Support or Incident Management is preferred.
• Basic troubleshooting skills in hardware, software, network or application-related issues.
• Good communication and interpersonal skills.
• Able to work independently and as part of a support team.
• Willing to work rotating 24x7 shifts.

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Pay: $2,500.00 - $3,500.00 per month

Work Location: In person