- Singapore
MyCareersFuture Hiring! Full Time Customer Service Officer (Banking) in , Earn up to SGD 5,500 - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
Customer Service Officer (Banking)
Job Description:
Recruit123 is helping our client to hire a Customer Service Officer. Our client is an established bank operating a high-volume customer service / contact centre function.
Responsibilities:
Deliver frontline service across phone, email, and digital banking channels
Resolve customer inquiries and complaints relating to accounts, cards, loans, and transactions
Cross-sell relevant banking products and services where appropriate
Escalate complex cases to relevant departments (fraud, risk, onboarding, operations)
Maintain accurate case records and ensure SLA/turnaround-time compliance
Support digital banking adoption by guiding customers through self-service channels
Requirements:
Diploma or Degree in any discipline (fresh graduates welcome)
Prior customer service or call centre experience preferred but not mandatory
Strong communication skills in English; Mandarin/dialect a plus for older customer segments
Comfortable with shift work (including evenings/weekends for contact centre roles)
Proficiency in CRM systems and MS Office
Lian Cher Chieh (Steffan)
UEN: 202511044R License No.: 25C2810 EA Registration No: R1217705
Job Description:
Recruit123 is helping our client to hire a Customer Service Officer. Our client is an established bank operating a high-volume customer service / contact centre function.
Responsibilities:
Deliver frontline service across phone, email, and digital banking channels
Resolve customer inquiries and complaints relating to accounts, cards, loans, and transactions
Cross-sell relevant banking products and services where appropriate
Escalate complex cases to relevant departments (fraud, risk, onboarding, operations)
Maintain accurate case records and ensure SLA/turnaround-time compliance
Support digital banking adoption by guiding customers through self-service channels
Requirements:
Diploma or Degree in any discipline (fresh graduates welcome)
Prior customer service or call centre experience preferred but not mandatory
Strong communication skills in English; Mandarin/dialect a plus for older customer segments
Comfortable with shift work (including evenings/weekends for contact centre roles)
Proficiency in CRM systems and MS Office
Lian Cher Chieh (Steffan)
UEN: 202511044R License No.: 25C2810 EA Registration No: R1217705
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More