Lead the guest-facing operation, service team and shift execution to deliver genuine hospitality, speed, accuracy, cleanliness and strong guest experience.
Key Responsibilities:
Lead, coach and develop Front of House Team Members, Trainers and Shift Leaders.
Create a culture of genuine hospitality and exceptional guest service.
Ensure excellence in order accuracy, speed of service, cleanliness and guest experience.
Manage shift deployment, service flow and manpower planning.
Resolve guest concerns professionally and promptly.
Train and develop team members on Chick-fil-A service standards and operational procedures.
Monitor restaurant appearance, dining area cleanliness and overall guest experience.
Foster strong collaboration between Front of House and Back of House teams.
Support recruitment, onboarding and retention of talent.
Drive continuous improvement and restaurant performance goals.