jobs in RAPSYS TECHNOLOGIES PTE LTD

RAPSYS TECHNOLOGIES PTE LTD Hiring! Full Time Application Support - L1 or L2 Operations experience in - Ricebowl

Application Support - L1 or L2 Operations experience

RAPSYS TECHNOLOGIES PTE LTD

Undisclosed

Full Time

Singapore

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Working Location

  • Singapore

Job Description

Responsibilities

KeyResponsibilities

  • Monitor and manage support mailboxes and user requests.
  • Log, track and manage support tickets to ensure SLA compliance.
  • Triage incidents and escalate complex issues to the L2/AMS team.
  • Coordinate with technical teams to ensure timely issue resolution.
  • Communicate with end users on issue status and resolution timelines.
  • Maintain support documentation, runbooks and knowledge base articles.
  • Support recurring governance and compliance activities.

Preferred Skills & Experience

  • IT Helpdesk / Application Support / L1 or L2 Operations experience.
  • Familiarity with one or more of the following platforms:
  • Salesforce CRM / Marketing Cloud
  • Workato
  • UiPath
  • Workday (Cumulus)
  • Tableau
  • Slack
  • Experience with ITSM tools such as ServiceNow, Jira or equivalent.
  • Good communication and stakeholder management skills.

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