Kommons Realty Hiring! Full Time Telemarketer in Federal Territory - Ricebowl

Overall Summary

The Telemarketer serves as the frontline engine for property listing acquisition and database intelligence. The primary focus of this role is to conduct targeted outbound outreach to property owners, uncover genuine motivations to sell or lease, qualify property specifications, and systematically route high-intent leads to the Listing Consultant (LC) team. Additionally, the Telemarketer acts as a custodian of property intelligence, maintaining rigorous daily and weekly updates to the team's Master Chart. Performance is measured by the volume of qualified listings successfully secured by assigned Listing Consultants within a 90-day lead attribution window, Master Chart data accuracy, and overall pipeline contribution.

Job Descriptions

1.     Outbound Owner Prospecting & Outreach: Execute structured daily outbound calling campaigns to property owners within designated developments to establish immediate and upcoming sale or rental intentions.

2.     Lead Qualification & Motivation Profiling: Screen and profile property owners by assessing selling/leasing motivation, capturing expected asking price or rental rates, unit specifications (type, built-up, layout, tenure), and viewing readiness.

3.     Master Chart Real-Time Maintenance & Cadence: Maintain, audit, and update the DPC EBU Master Chart following strict daily and weekly update SOPs, ensuring verified owner contacts and listing statuses achieve a minimum quarterly accuracy benchmark of 80% to 90%+.

4.     Listing Consultant (LC) Handoff & Pipeline Routing: Seamlessly hand over qualified owner leads to designated Listing Consultants and track progress throughout the 90-day lead attribution window to facilitate smooth conversion into secured listings.

5.     Market Sentiment & Price Feedback Gathering: Collect real-time owner pricing feedback and market sentiment during outbound calls, providing comparative data to help the team benchmark listings against fair market transacted values.

6.     Follow-Up Pipeline & Lead Nurturing: Systematically re-engage cold, pending, or future-dated owner contacts (such as tenancies expiring in 60–90 days or sellers timing future market moves) to sustain a consistent listing pipeline.

7.     Database Hygiene & Contact Record Auditing: Continuously clean and validate call registers, CRM records, and phone databases, removing duplicate or obsolete entries and verifying updated owner contact points.

8.     Listing Pitch Support & Appointment Facilitation: Support Listing Consultants in coordinating introductory owner listing appointments and confirming meeting availability for listing presentations.

9.     Key Custody & Documentation Compliance: Facilitate compliance with onboarding protocols by coordinating with Listing Consultants and operations staff to ensure physical owner keys are logged into the Key Register within 48 hours of collection.

10. Data Confidentiality & Governance: Strictly adhere to company information security policies, safeguarding owner contact numbers, Master Chart records, CRM credentials, and internal communications against unauthorized disclosure.

Job Role & Qualification: 

• Experience: Entry-level for new hires, progressing to 1–2+ years of proven telemarketing or property outbound prospecting for senior levels.
• Language Proficiency: Strong verbal communication and telephone etiquette in English and Bahasa Malaysia, with Mandarin or Cantonese as an advantage.
• Technical & Tool Competency: Working knowledge of Google Sheets, Excel, CRM systems, and fundamental real estate transaction concepts.
• Data Accuracy Standards: Meticulous attention to detail to consistently meet the quarterly 80%–90%+ Master Chart update accuracy benchmark.
• Drive & Team Collaboration: High cold-calling resilience to handle rejections and ensure seamless lead handoffs to Listing Consultants. 

Employment Type: Full time

Remuneration Package:

• RM3,000 – RM4,000 Monthly Basic Salary + Quarterly Incentives + Commission Override