PERSOL APAC Hiring! Full Time Japanese-Speaking Customer Service Executive in Selangor - Ricebowl

Position : Japanese-Speaking Customer Service

Industry: Transport and Logistics

Work Location: Uptown 5, 5 Jalan SS21/39, 47400 Petaling Jaya, Selangor, Malaysia

Employment Type : 12 months contract with PERSOL, renewable or convertible to permanent subject to business requirements

Salary: RM5,000 – RM7,200 (based on experience & skills)

Working Hours : Monday to Thursday: 8:00 AM to 6:00 PM & Friday: 8:00 AM to 5:00 PM

Are you fluent in Japanese and passionate about delivering excellent customer experiences?

Join a global logistics organization supporting the Japan market, where you'll play a key role in resolving shipment-related inquiries, coordinating with international teams, and ensuring customers receive timely and effective solutions.

This is an excellent opportunity for Japanese-speaking professionals looking to build their career in customer service, operations, and international logistics.

What You'll Be Doing

As part of the Customer Service team, you will initially focus on case management and shipment exception handling for Japan-based customers.

Your responsibilities will include:

• Managing shipment cases where packages are held by overseas customs authorities
• Coordinating with customers and internal stakeholders to support customs clearance processes
• Investigating delivery exceptions and arranging appropriate resolutions
• Communicating with customers via email, telephone, and written correspondence in Japanese and English
• Providing timely updates and maintaining a high level of customer satisfaction
• Collaborating with cross-functional teams to resolve customer issues efficiently
• Maintaining accurate case documentation and ensuring compliance with established procedures

As you gain experience and become familiar with operational processes, you may also be involved in broader customer support activities, including phone, email, and chat support.

What We're Looking For

• JLPT N2 certification or above
• Minimum 1-2 years of Customer Service, Customer Support, or Contact Centre experience
• Strong verbal and written communication skills in both Japanese and English
• Ability to handle customer inquiries professionally and resolve issues effectively
• Comfortable working in a fast-paced, customer-focused environment
• Able to follow the Japan business calendar and public holiday schedule

Preferred Profile

We would love to hear from candidates who have:

• JLPT N2 or higher proficiency
• 1-3 years of customer service experience
• Strong written Japanese communication skills
• Interest in logistics, transportation, supply chain, or international operations
• Relevant language proficiency and work experience will be given greater consideration than academic qualifications alone.

Apply Now

Interested candidates are invited to submit their updated CV/resume.

Only shortlisted candidates will be contacted.