HARVEST INTERNATIONAL LOGISTICS SDN BHD Hiring! Full Time Customer Service Assistance - Executive in Selangor, Earn up to MYR 3,000 - Ricebowl

Job Summary:-
We are seeking a detail-oriented and proactive Logistics Customer Service Executive / Assistant to join our growing supply chain team. In this role, you will serve as the primary link between our clients, warehouse operations, and transport providers. Your main goal is to ensure seamless shipment execution, timely updates, and top-tier client satisfaction.

Job Descriptions: -

• Client Support: Act as the first point of contact for customer inquiries regarding freight rates, vessel schedules, and delivery statuses.
• Order Management: Accurately process incoming cargo bookings, delivery orders, and transport requests using our internal system
• Shipment Tracking: Monitor daily inbound and outbound shipments, proactively notifying clients of any potential customs or transit delays.
• Carrier Coordination: Liaise closely with shipping lines, freight forwarders, forwarders, and hauliers to secure space and coordinate timely cargo pick-ups.
• Documentation & Billing: Prepare and verify critical shipping documents (e.g., Bills of Lading, Air Waybills, Packing Lists) and generate accurate customer invoices.
• Problem Solving: Resolve customer complaints regarding cargo discrepancies, damaged goods, or delivery delays efficiently and professionally.

Job Requirements:-

• Education: Minimum of SPM, a Diploma or Bachelor’s Degree in Logistics, Supply Chain Management, Business, or equivalent.
• Experience: At least 1–2 years of experience in logistics, freight forwarding, or 3PL customer service. (Fresh graduates with relevant internship experience will be considered for the Assistant level).
• Technical Skills: Proficiency in Microsoft Office (especially Excel) or logistics booking platforms is highly preferred.
• Language Skills: Strong written and spoken communication skills in English and [Insert other local language required, e.g., Bahasa Malaysia / Mandarin] to support diverse regional clients.
• Attributes: Exceptional multi-tasking skills, a problem-solving mindset, and the ability to thrive under pressure in a fast-paced environment.

Pay: RM1,800.00 - RM3,000.00 per month

Work Location: In person