GEODIS Hiring! Full Time Sales Support Manager in - Ricebowl

Development, Process & Training

• Maintain & Develop existing customer base by moving from product sales to solution sales supported by:
• Global Sales Process Implementation, training & education and compliance
• Improved utilisation of eService tools through training & education and compliance
• Enforced commercial rules
• Increased consistency of services and pricing
• Concept sales development

Key Account Management

• Orchestrate multi country opportunities
• Support global RFQ’s
• Provide quotations to customers, aligned with their freight management needs and in line with (CS) SOP, and industry policies and procedures in order to ensure compliance and increase revenue.
• Contribute to the development of the departments’ Key Performance Indicators of auto rating and quoting efficiency.
• Ensure ongoing communication and alignment between Operations and Business Development to ensure optimum profitability and compliance of billing accuracy.
• Drives processes with EDI Core team and BPO as a Key User to minimise auto-rating issues.
• Provide training and guidance to sales support executives to ensure EDI compliance and higher success closing opportunities.

Sales Support Team

• Provide Support to the entire sales department with their client’s freight requests understanding their requirements with an objective to close and optimise our Profit and Loss.
• Analyse sales opportunities and negotiate with procurement to improve hit rates.
• Support Tender Management with Business Development, stakeholders and procurement to provide a competitive solution and offer.
• Compliance with EDI and improve auto-rating Key Performance Indicators (KPI)
• Increase our hit rate and market share
• Support sales initiatives campaigns
• Maintain a working folder of updated and competitive costs

Requirements

• At least 5-10 year’s working experience, preferably in the Freight Forwarding industry
• Pro-active, interested in and able to find solutions
• Able to work within a team.
• Hands-on attitude towards work.
• Ability to translate customer needs into business supporting solutions
• Ability to set, follow up and accomplish clear objectives
• Ability to work independently as well as in a (virtual) team environment
• A pragmatic approach to work and the ability to be flexible when needed
• Communicative, able to create trustful relations in spite of cultural differences and geographical distance
• Strong time and task management, able to plan, organise and handle multiple assignments
• Well organized with interest to develop structures, methods and tools
• Ability to establish and maintain effective working relationships