Monitor incident queues and assign tickets to theappropriate engineers
Log incidents with the service desk for IT issuesencountered during administrative tasks
Assist in raising Service Request (SRs) when required
Track, assign, and follow up on SR progress to ensuretimely completion
Coordinate with users and backend teams to provideadditional information for SR fulfilment
Partner with HR on onboarding and offboarding processes
Coordinate with the asset team to ensure devices for newhires are ready
Raise SRs related to user account setup and deactivation
Liaise with system, network, and desktop teams to ensureall accounts are correctly provisioned
Maintain and update IT asset inventory
Track and manage assets through the Asset ManagementSystem
Coordinate with asset owners for verification
Work with the agency to manage asset status, including:
Assigning assets to users and engineers
Tracking supplier deliveries and vendor returns
Monitoring IT appliances purchased by the agency
Astek has been providing IT and engineering solutions for some of the world’s largest industrial and services groups for over 25 years.
We support our clients with the creation and development of their new products in four main areas of expertise:
- Information technology and systems (IT & IS);
- Industrial engineering and product development;
- Internet of Things (IoT);
- Digital, web and mobile solutions.
Our Group is operating for 30 years and Astek is a community of 2,500 passionate experts who empower our clients in over 14 countries throughout Europe, APAC, the Middle East and the Americas.
Some of our clients include BNP Paribas, CA-CIB, Societe Generale, Amadeus, Air France, Alstom, Airbus, Thales, Safran, Faurecia, Valeo, Renault, Jaguar, PSA, BMW, Daimler, Schneider Electric, Areva, ENGIE, Veolia, Total…
Our team is dedicated to offering our global clients project support while guaranteeing a consistent level of service alongside a commitment to excellence and strong core values.
We’re always looking for smart, talented, driven, down-to-earth, fun-to-work-with people who want to make a positive and meaningful impact.
To join our community!
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