Avensys Consulting Hiring! Full Time L1 Application Support in Federal Territory - Ricebowl

L1 Application Support

If you are passionate about playing a key role in the success of a Top-Notch company, we want to hear from you!

Our client’s project is a well-established brand in the Information Technology industry who is now looking for a passionate and driven L1 Application Support position. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance.

Work Location: KL, Malaysia

Job Type: Contract Role

Contract Duration: 8 months (Extendable contract)

Competencies and Skills:

•Diploma/Degree in Computer Science

•Responsible in supporting and monitoring of application systems

Job Specification:

• Investigation and root cause analysis

• Extensive troubleshooting knowledge is required

• Proficient in Bahasa Malaysia and English

• Customer Service oriented.

• Ability to perform multiple tasks simultaneously whilst working under pressure.

• Ability to communicate effectively in a multidisciplinary environment of both functional and business resources

• Forward thinking, dynamic and innovative

• Understands how to use decision making to support mission

• Demonstrated systems thinking ability

• Willingness to learn and take up new challenges

Key Responsibilities:

• Perform pro-active monitoring and system health check

• Diagnose problem area and recover the incident within SLA

• Escalate/Collaborate with other support teams to resolve reported incidents/problems

• Contribute and review Root Cause Analysis and Permanent Corrective Action

• Coordinate thorough testing of the developed solution

• Manage the reported incident/problem until closure

• Provide regular feedback and status of issues to the stakeholders

• Stand-by support for high-severity incident, and application availability/performance issues

• Candidate will be required to work on shifts

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to *************. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Mangala K S (Asha)

Reg No: *************77

Avensys Consulting Sdn Bhd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.