Blazing Games Sdn. Bhd. Hiring! Full Time Customer Service & Knowledge Operations Executive in Selangor, Earn up to MYR 3,800 + additional compensation - Ricebowl

Able to communicate in Mandarin and read and write Chinese, as the role mainly involves replying to Chinese-speaking customers and reviewing Chinese-language content.

No prior working experience is required.

No minimum academic qualification is required.

Fresh graduates and first-time job seekers are welcome to apply.

No AI, programming or technical background is required.

Basic communication skills in English and Bahasa Malaysia are sufficient.

Willing to learn, responsible and careful when reviewing information.

Full training, AI tool guidance and clear working procedures will be provided by the company.

The main responsibility is to reply to customer messages through the company’s online chat system.

Provide customers with clear and accurate information based on company resources.

Use the company’s AI-assisted tools to prepare customer replies and organise knowledge-base content.

Provide simple instructions and prompts to the AI tools.

Review, approve and correct AI-generated replies and content to ensure that the information is clear and accurate.

Organise, update and maintain the company’s knowledge base using the provided tools.

Record frequently asked questions to help improve future customer replies and knowledge-base content.

Escalate questions that require further assistance to the appropriate person.