- Geylang Southeast (Singapore) Singapore
COLLECTIUS CMS (S) PTE. LTD. Hiring! Full Time Skip Trace and Administrative Officer in Southeast (Singapore), Earn up to SGD 2,500 - Ricebowl
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Job Description
Responsibilities
Job Description
Nearest MRT: MacPherson Exit B
COLLECTIUS CMS (S) PTE LTD
- Review the assignment under status TRC-TEAM from mediator daily
- Conducts tracings to locate contact details of debtors through search files, media etc.
- Updated the new contact found to Collection System in the memo/notes.
- Pass the report to Skip Trace Manager to check before sending to Managing Director.
- Acting as back up for Skip Trace Manager for submitting the weekly report
- Acting as back up for Support Operations Email.
- Other ad-hoc duties as assigned by the immediate supervisor.
- Monitor centralized email inbox on a daily basis during business hours.
- Review and action all incoming and outgoing emails as per process to assign or forward them to the relevant internal teams.
- Identify items requiring urgent attention / escalation (e.g. complaints, regulatory matters etc.).
- Ensure emails relating to complaints, whistleblowing, data protection, or compliance matters are handled in accordance with company policies.
- Maintain proper email records, including tracking, filing, and audit trails where required.
- Escalate potential service lapses, complaints, or high-risk issues to management without delay.
- Support periodic reviews and reporting on inbox activity, response times, and service quality.
- Maintain Service Level Agreement according to process.
- Basic administrative or operations experience.
- Strong attention to detail and ability to identify sensitive or high-priority matters.
- Good written communication skills.
- Ability to follow procedures and exercise due diligence.
- Familiarity with email systems and basic record-keeping.
- Government-Mandatory Leaves (Maternity Leave, PaternityLeave, Childcare Leave, Extended Childcare Leave, Outpatient Sick Leave,Hospitalization Leave)
- Annual Leaves (capped to 20-days)
- Compassionate Leave (capped to 3-days)
- Marriage Leaves (3-days)
- Birthday Leave (1-day)
- Examination Leave (1-day)
- National Service Leave
- Off-In-Lieu to credit if Public Holiday falls on aSaturday.
- Covered with Insurance (Group Hospitalization &Surgery, Group Term Life & Group Personal Accident)
- Staff referral program fee of $500.00 for every successfulreferral (subjected to company’s terms and conditions).
- Salary increments after successful confirmation based on individual’s performance.
- Opportunity of career growth
Nearest MRT: MacPherson Exit B
COLLECTIUS CMS (S) PTE LTD
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