Oddle Hiring! Full Time Customer Success Manager in Federal Territory - Ricebowl

About Oddle

Oddle is a restaurant-first technology company helping F&B businesses grow their revenue through data. We work with thousands of restaurants across Asia-Pacific, powering their delivery, reservations, loyalty, marketing, and payments.

We believe sales solve everything. More revenue gives restaurants more control, better pay for their teams, and the freedom to focus on food and hospitality.

Now, we’re looking for people who want to grow with us.

About the role

As a Customer Success Manager, you'll own a portfolio of live restaurants across Malaysia. Your job is to make sure they don't just use Oddle — they win with it. That means turning our tools into real outcomes: more diners walking in, more repeated visits, more loyalty, more revenue.

You'll be the go-to person for your restaurants — coaching them, training their teams, connecting the dots between their business goals and our product suite, and making sure every feature we build actually moves the needle for their business.

What you will do

• Own a portfolio of restaurant accounts and drive their long-term success on Oddle
• Run regular business reviews — translating data into clear, practical next steps for operators
• Train restaurant teams on Oddle through 1:1 coaching or group sessions
• Coach merchants on attracting diners, increasing repeat visits, and building loyalty using our suite (Reservations, Ordering, Payments, Rewards, Marketing)
• Coach merchants on proven strategies to attract diners, increase repeat visits, and build loyalty
• Proactively identify where merchants are underutilising features and guide them toward full adoption
• Be the merchant's voice internally — flagging product feedback, escalating issues, and partnering with Sales, Product, and Support
• Hit account growth targets

Who we're looking for

• 1-3 years in customer onboarding, implementation, customer success, or client-facing roles. Experience in F&B / F&B eCommerce industry will be advantageous
• Strong communicator — comfortable training restaurant owners, GMs, and floor teams. Bilingual with proficiency in Mandarin to engage with Mandarin-speaking merchants is an advantage
• Curious, coachable, and comfortable in a fast-paced environment
• Commercially minded with a willingness to learn how businesses really make money
• Passion for the F&B industry is a big plus (foodies welcome)
• A strong sense of ownership. You care about outcomes, not just activity
• Only applicants who do not require work visa sponsorship will be considered

Why Join Oddle

• Direct impact — your work shapes whether real restaurants thrive or close
• Regional exposure — work alongside teams in SG, HK, TW, and across SEA
• A team that ships fast, cares deeply, and treats restaurants as partners, not numbers
• Exposure to multiple products and real business problems
• Make a tangible impact on restaurants and the F&B industry

If you are driven and looking for tremendous growth opportunities and want to grow with us, we would love to speak with you soon!