TP Hiring! Full Time Renewal Sales - English - IT Industry in Federal Territory - Ricebowl

The Opportunity

Are you an expert at nurturing relationships and driving business growth? We are seeking a strategic Renewal Sales Specialist to champion our customer retention and account expansion efforts. Based in our prime GTower office, you will be the dedicated partner for our existing clients—ensuring they get maximum value from our digital solutions, securing their long-term loyalty, and unlocking fresh revenue streams.

If you thrive on consultation, negotiation, and building trust within the fast-paced tech and digital advertising ecosystem, this role offers the perfect platform for your career to soar.

Your Impact (Responsibilities)

• Portfolio Ownership: Proactively manage and engage a portfolio of existing customers throughout their entire contract lifecycle.
• Secure the Future: Initiate timely outreach prior to contract expirations to guide clients through seamless renewal options.
• Relationship Architect: Build deep, lasting partnerships that elevate customer satisfaction and maximize brand retention.
• Data-Driven Strategy: Analyze client account performance, usage metrics, and business needs to recommend tailored solutions.
• Negotiate to Win: Lead commercial conversations to secure optimal pricing and renewal terms within company guidelines.
• Unlock Hidden Value: Actively spot and capitalize on upselling and cross-selling opportunities to expand account worth.
• Cross-Functional Fixer: Collaborate with internal squads to swiftly resolve client hurdles that could impact their decision to renew.
• Pipeline Precision: Keep CRM records immaculate, manage active forecasts, and deliver regular pipeline updates to management.

What You Bring to the Table (Qualifications)

• The Foundation: A Bachelor’s degree or equivalent professional experience.
• Industry Edge: Proven experience in digital advertising, SaaS, tech, or high-volume customer retention sales.
• Digital Savvy: Familiarity with Google Ads, online marketing, or scalable digital solutions is highly advantageous.
• Commercial Polish: Strong communication, sharp negotiation skills, and a natural ability to build corporate relationships.
• Track Record: A proven history of meeting or smashing sales, retention, or productivity targets.
• Tech Literate: Comfort navigating CRM systems and sales reporting tools to keep your pipeline organized.
• Language: Professional proficiency in English (additional language skills are a plus).

Why You’ll Love Working With Us

• Premium Compensation: Competitive base salary up to RM 6,500.
• Work-Life Balance: Structured, stable normal office hours (9 AM - 6 PM) with no unpredictable shifts.
• Prime Location: Work from GTower, Ampang—a prestigious, highly accessible commercial hub in the heart of KL.
• High-Growth Sector: Deepen your expertise in the booming digital advertising and tech industry.