- Jalan Maarof Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 58000

Working Location
Job Description
Requirements
At least 3 years of software engineering experience, including 1+ year deploying LLM-powered features to production.
Hands-on experience building AI agents or tool-using LLM systems, including function calling and multi-step workflows.
Strong REST API integration skills, including authentication, webhooks, retries, and error handling.
Minimum 3 years of Java development experience, preferably using Java 17+ and Spring Boot.
Experience with Spring Data JPA/Hibernate, SQL, PostgreSQL, transactions, concurrency, and background processing.
Familiarity with JUnit, Maven, and software testing best practices.
Strong understanding of AI security, access controls, prompt-injection risks, and human-in-the-loop approvals.
Experience evaluating LLM performance using test datasets and regression testing.
Self-motivated, with strong problem-solving skills and the ability to work independently.
Responsibilities
Design AI agent workflows to interpret user requests, gather missing information, execute multi-step actions, and confirm outcomes.
Develop AI tools for ticket management, chat routing, and human-agent handovers using LLM tool calling and AWS Bedrock.
Integrate internal and third-party APIs with secure authentication, retries, timeouts, and idempotency controls.
Implement security guardrails, permission controls, human approval workflows, and audit logging.
Build evaluation frameworks and regression tests to validate AI decision-making and action accuracy before deployment.
Collaborate with product and support teams to identify automation opportunities and improve human handover processes.
Develop and maintain production-grade Ja
Benefits
KTM - ABDULLAH HUKUM
0.2 km
LRT - ABDULLAH HUKUM
0.2 km
KTM - ANGKASAPURI
0.4 km
KTM - MID VALLEY
0.6 km
LRT - KERINCHI
0.6 km
KTM - SEPUTEH
0.9 km
LRT - BANK RAKYAT BANGSAR
1.3 km
LRT - UNIVERSITI
1.4 km
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