SRKay Consulting Group Hiring! Full Time Customer Service in WP Kuala Lumpur, Earn up to MYR 4,500 - Ricebowl

Minimum of a Diploma qualification is required for this role.

Possess 1-2 years of proven experience in a customer service or helpdesk capacity.

Exhibit strong communication skills, both verbal and written, to effectively interact with customers and internal teams.

Showcase robust problem-solving abilities to address customer inquiries and issues efficiently.

Utilize effective time management skills to prioritize tasks and manage workload in a fast-paced environment.

Proficiency in English is essential for clear and effective communication.

Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information and support.

Effectively troubleshoot and resolve customer issues, demonstrating strong problem-solving skills and a patient, empathetic approach.

Maintain detailed and accurate records of customer interactions, transactions, comments, and actions taken in the CRM system.

Educate customers on product features, services, and policies, ensuring they have a comprehensive understanding and can utilize offerings effectively.

Collaborate with internal teams to escalate complex issues and ensure swift resolution, acting as a liaison between customers and other departments.

Proactively identify opportunities to improve the customer experience and provide feedback to management for process enhancements.

Manage and prioritize a high volume of customer requests, utilizing effective time management skills to meet service level agreements.