Edaran Otomobil Nasional Berhad Hiring! Full Time Customer Relation Executive (Sales Department) in Pulau Pinang, Earn up to MYR 3,500 - Ricebowl

• Greet, welcome and assist all walk-in customers in a pleasant and professional manner, ensuring a positive customer experience.
• Attend to customer enquiries and complaints, provide amicable solutions and escalate unresolved or sensitive matters to the Sales/Service Manager or Customer Care Department when required.
• Ensure incoming phone calls are answered promptly, preferably within three rings.
• Provide customers with information on current sales and service promotions, products, service packages and other relevant offerings.
• Explain the customer queuing methodology, assist customers in obtaining queue numbers and ensure proper handling of all incoming customers.
• Ensure appropriate assistance is provided to Principle customers, CBJ customers and taxi customers, including fast-tracking where applicable.
• Attend to appointment customers and ensure they are directed to the appropriate Sales Consultant/Service Advisor.
• Assist Sales Consultants with quotations, invoices, customer documentation and other salesrelated administrative requirements.
• Process vehicle sales orders and ensure all relevant documentation is complete, accurate and properly maintained.
• Prepare and submit vehicle registration documents to the relevant authorities and follow up on the registration process where required.
• Monitor vehicle stock allocation and delivery schedules to ensure timely and smooth vehicle delivery.
• Coordinate vehicle handover arrangements with customers and ensure all required documentation is completed prior to vehicle collection.
• Assist customers returning to collect their vehicles by providing updates on vehicle status, such as completed, under washing or pending collection.
• Ensure the relevant Sales Consultant/Service Advisor is informed when their customers arrive for vehicle collection or appointments.
• Assist customers in understanding charges, invoices and relevant payment or documentation requirements when necessary.
• Prior to key collection, assist customers in completing the relevant customer satisfaction forms or surveys.
• Conduct customer satisfaction surveys at the branch and ensure feedback is properly recorded and followed up.
• Maintain accurate customer databases for both Sales and Aftersales purposes, including data cleansing and updating customer information for promotional campaigns.
• Conduct follow-up calls to prospective and “lost” customers using the relevant customer database.
• Follow up with customers on EON service packages, vehicle care and other relevant aftersales offerings.
• Secure customer appointments and book customers into the appropriate appointment slots.
• Prepare and submit weekly and monthly reports to the Service Manager and Customer Care Department on customer follow-ups, reminder calls, appointments and other relevant activities.
• Monitor and update customer information and sales-related records accurately in the SAP system.
• Generate Purchase Orders (PO), invoices and other relevant sales transactions in the SAP system.
• Maintain accurate sales records, customer records, documentation and filing systems to ensure information is complete, updated and easily retrievable.
• Support monthly sales targets by ensuring efficient and timely completion of sales administration and customer-related processes.
• Ensure all sales-related documentation, vehicle sales orders, registration documents and customer records are properly filed and maintained.
• While customers are waiting, proactively inform them of current promotions, products, service packages and relevant vehicle information.
• Communicate with waiting customers from time to time regarding the status of their vehicle and expected completion or collection time.

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Professional development

Work Location: In person