Synergy Staffing Hiring! Contract Logistics Coordinator in Selangor, Earn up to MYR 2,400 - Ricebowl

High school diploma or equivalent required; a Diploma in a relevant field is preferred.

Minimum of 1-2 years of experience in a dispatch, logistics, or similar operational role.

Proven ability to manage route planning and coordinate dispatch activities efficiently.

Experience with shipment tracking systems and first-mile operations is essential.

Proficiency in data entry and maintaining accurate records, with strong attention to detail.

Skilled in using Microsoft Excel or Google Sheets for operational reporting and analysis.

Excellent communication and coordination skills to liaise with drivers, clients, and internal teams.

Demonstrated problem-solving abilities to address operational challenges and parcel issues promptly.

Ability to monitor courier performance and contribute to service improvement initiatives.

Strong time management skills to handle multiple tasks and meet deadlines in a fast-paced environment.

Basic computer and laptop proficiency, including familiarity with common office software.

Fluency in both English and Bahasa Malaysia is required for effective communication.

Coordinate and schedule daily delivery routes for a fleet of vehicles, ensuring optimal efficiency and timely deliveries within the Puchong area.

Monitor driver activities and shipment progress in real-time using tracking systems, proactively addressing any delays or issues that may arise.

Liaise with drivers, warehouse staff, and customers to resolve delivery exceptions, investigate parcel discrepancies, and ensure customer satisfaction.

Maintain accurate and up-to-date records of all dispatched shipments, delivery confirmations, and operational data using Microsoft Excel or Google Sheets.

Generate regular operational reports on key performance indicators, including delivery times, route efficiency, and driver performance, for management review.

Assist in the investigation of lost or damaged parcels, gathering necessary information and coordinating with relevant parties to find resolutions.

Provide support to the dispatch team by performing data entry tasks, managing documentation, and ensuring all logistical information is correctly logged.