Agiga.com Hiring! Internship IT Support Level 1 in , Earn up to MYR 1,500 - Ricebowl

Responsibilities

User Support & Incident Management

• Respond to incoming support requests via ticketing system and chat, diagnose issues, and provide clear next steps.
• Triage hardware and software incidents and resolve common desktop problems within agreed service windows.
• Assist users with account access, password resets, and application troubleshooting.
• Escalate complex issues to senior IT staff with clear replication steps and logs.

Systems & Network Maintenance

• Perform basic server and workstation checks, including Windows Server health and patch status.
• Support local area network troubleshooting such as connectivity checks and switch port issues.
• Help set up new devices, install required software, and configure user profiles.
• Assist with routine backups and inventory of IT assets.

Documentation & Continuous Improvement

• Maintain clear knowledge base articles and step-by-step guides for common fixes.
• Record incident details and resolution steps in the ticketing system for team learning.
• Suggest small process improvements to reduce repeat incidents and speed up response times.
• Coordinate with vendors for warranty repairs and hardware replacements when needed.

Requirements

Qualifications & Experience

• Fresh graduate or equivalent with 0 years of professional IT support experience.
• Diploma or degree in IT, Computer Science, or related field is preferred but not mandatory.
• Available to work standard office hours and respond to priority issues when required.

Hard Skills & Knowledge

• Troubleshooting (Problem Solving): Able to diagnose common desktop and application faults.
• Customer Service: Comfortable communicating technical steps in plain language to non-technical users.
• Microsoft Office and Windows Servers: Familiarity with Office apps and basic Windows Server tasks.
• Local Area Networks and Photo Editing: Basic network concepts and simple image editing for internal materials.

Soft Skills & Qualities

• Clear communicator who can write concise incident notes and guide users calmly through fixes.
• Patient, curious, and willing to learn from tickets and peer reviews.
• Organised and reliable with attention to detail when documenting changes and asset records.
• Team player who accepts feedback and follows escalation procedures responsibly.

Ready to start your IT career? Join our team and experience working with us at ************* Sdn Bhd, where we build practical software tools that help small teams get more done. We value clear problems, reliable systems, and teammates who care about smooth day-to-day operations.

As an IT Support Level 1, you are the backbone that keeps our people productive. You will handle first-response support, maintain basic infrastructure, and make sure common technical issues get resolved quickly so product and operations run without friction.

Your Growth & Impact

• Develop foundational IT skills by handling real user issues and routine system tasks.
• Expand technical confidence through hands-on work with Windows Servers, networks, and desktop support.
• Build cross-team relationships by working closely with product, HR, and operations teams.
• Position yourself for progression into system administration or network roles with on-the-job mentoring.
• Gain practical exposure to ticketing systems and vendor coordination, strengthening your professional toolkit.