Right Recruit Hiring! Full Time 旅游客服-中文客服 (Fresh Grad Are Welcome To Apply) in Selangor, Earn up to MYR 4,500 - Ricebowl

Minimum qualification of SPM or above.

Candidates with at least 1 year of experience in customer service, contact centre, or related fields are preferred.

Diploma and Degree holders are welcome to apply, including fresh graduates with a strong interest in customer service.

Excellent communication skills with the ability to speak fluently in English and Mandarin.

Strong verbal and written communication skills with the ability to handle customer enquiries, complaints, and service-related issues professionally.

Customer-oriented with good problem-solving and interpersonal skills.

Able to remain calm and professional when handling difficult or challenging customers.

Comfortable working in a fast-paced contact centre environment and handling multiple customer interactions.

Willing to work on a rotating shift basis, including weekends and public holidays where required.

Fresh graduates are encouraged to apply, with full training provided.

Handle inbound customer enquiries via phone, live chat, email, or other communication channels regarding travel-related products and services.

Provide accurate information regarding booking policies, payment methods, refunds, promotions, and travel-related procedures.

Assist customers in resolving issues related to booking confirmations, payment discrepancies, cancellations, refunds, and booking changes.

Handle customer complaints professionally and provide appropriate solutions based on company policies and procedures.

Follow up on pending cases and ensure customer enquiries are resolved within the required timeframe.

Provide clear guidance to customers regarding check-in/check-out requirements, cancellation policies, booking terms, and travel arrangements.