About the Role
At Ezfy, we're on a mission to make credit simple and accessible for everyday Malaysians. We're looking for a proactive Credit Recovery Executive to manage a portfolio of overdue accounts, negotiate repayment plans and help customers get back on track.
What You'll Be Doing
- Contact customers with overdue accounts and negotiate manageable repayment plans.
- Own a portfolio of accounts and consistently meet monthly collection targets.
- Support walk-in customers with a friendly, solutions-first approach.
- Conduct site visits for accounts that meet review criteria and submit clear follow-up reports.
- Keep accurate records of all customer interactions and ensure every action stays compliant with company policy.
- Escalate complex or high-risk cases to your supervisor when needed.
What We're Looking For
- Diploma/Degree in Business, Administration, Management or related field (a relevant Professional Certificate is also considered).
- At least 1-2 year in customer service, collections, or sales.
- Fresh graduates with strong communication skills are encouraged to apply.
- Persuasive communicator with good listening and negotiation skills.
- Fluent in Bahasa Malaysia and English.
- Proficient in Microsoft Excel and Word.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
- Opportunities for promotion
Application Question(s):
- What's your expected monthly basic salary?
- How many years' experience do you have as a Credit Recovery Executive?
- How much notice are you required to give your current employer?
- Do you possess or have access to your own transportation?
Work Location: In person