Again Solutions | 202501035176 (1636586-P) Hiring! Customer Service Representative in Federal Territory - Ricebowl

Join AGAIN SOLUTIONS SDN BHD as a full-time Customer Service & Operations Intern and help keep our collection service running smoothly. You'll be the first point of contact for customers and the link between them and our pickup drivers.

Working hours Monday – Friday, 9:00 AM – 6:00 PM (remote, work from home)

What you'll do

Respond to customer enquiries via WhatsApp, phone, and social media

Create and manage customer collection orders

Coordinate pickup schedules and locations with drivers

Follow up on pending orders and customer requests

Use our internal systems and AI chatbots for daily operations

Maintain accurate customer and order records

Assist with general administrative tasks

What we're looking for

Good command of Bahasa Malaysia (mandatory)

Basic English communication skills

Comfortable with phone calls and messaging applications

Basic computer skills; Excel or Google Sheets is an advantage

Responsible, organised, and willing to learn

No prior experience required — training provided