Agensi Pekerjaan Asia Recruit Hiring! Contract Customer Support in WP Kuala Lumpur, Earn up to MYR 3,000 - Ricebowl

Minimum Diploma in Business Administration, Customer Service, Finance, Communications, or a related field.

Preferably at least 1 year of customer service, contact centre, banking, payments, card, or merchant-support experience.

Good spoken and written Bahasa Malaysia and English.

Strong customer-service orientation with the ability to communicate clearly and professionally.

Ability to understand customer needs, investigate issues, and provide accurate solutions within approved guidelines.

Comfortable using customer-service systems, digital tools, and multiple applications during live calls.

Strong attention to detail, particularly for customer verification, case documentation, and transaction-related enquiries.

Ability to remain calm and demonstrate sound judgement when handling difficult or sensitive conversations.

Basic knowledge of fraud, dispute, compliance, data privacy, and escalation requirements is an advantage.

Willingness to work on rotating shifts, including weekends, public holidays, and overnight coverage where required.

Handle inbound calls professionally, accurately, and within the required service standards.

Perform customer verification before disclosing information or processing any request.

Identify correct type of case and escalate cases promptly through the approved channel.

Record complete and accurate interaction notes, case classifications, actions taken, and follow-up requirements in the customer service system.

Take ownership of each interaction through resolution or confirmed handover, minimising unnecessary transfers and repeat contacts.

Apply approved scripts, standard operating procedures, knowledge articles, and regulatory controls consistently.

Meet individual performance standards for quality, productivity, schedule adherence, attendance, and customer experience.

Participate in coaching, quality feedback, product training, calibration, and service-improvement activities.