Role Description
Build, maintain, and improve the networks and systems that support reliable business operations. Work with IT, security, and service providers to manage connectivity, computing environments, access, and recovery capabilities within the assigned remit.
Key Responsibilities
- Configure, maintain, and monitor assigned network or systems infrastructure.
- Troubleshoot connectivity, availability, and performance issues.
- Manage configurations, patches, upgrades, and changes through established procedures.
- Administer access permissions and apply approved security controls.
- Monitor capacity and recommend improvements to performance and resilience.
- Maintain inventories, configuration records, diagrams, and operating procedures.
- Support backups, restoration testing, and disaster recovery arrangements where relevant.
- Investigate incidents, document causes, and implement preventive actions.
- Coordinate with vendors, service providers, and internal technical teams.
- Automate routine administration and monitoring tasks.
- Participate in maintenance windows, incident response, or on-call support as required.
Role-Specific Responsibilities
- Network Engineer: Design and implement network solutions, including routing, switching, wireless connectivity, firewalls, and VPNs. Plan capacity, redundancy, migrations, and technical standards.
- Network Administrator: Maintain network devices and services, monitor connectivity, manage approved configuration changes, and resolve day-to-day network faults.
- Systems Administrator: Administer servers, operating systems, virtualization, storage, and directory services. Manage system access, patching, backups, and platform availability.
Qualifications
- Relevant experience in network engineering, network administration, systems administration, or IT infrastructure.
- Understanding of TCP/IP, DNS, DHCP, operating systems, and identity management.
- Strong troubleshooting, analytical, and problem-solving skills.
- Familiarity with monitoring, logging, ticketing, and change management tools.
- Ability to maintain clear technical documentation and explain issues to varied audiences.
- Sound judgment when handling privileged access and sensitive information.
- A degree or diploma in information technology, computer science, engineering, or a related field, or equivalent practical experience.
- Network Engineer: Strong knowledge of routing protocols, switching, network segmentation, resilience, and network design.
- Network Administrator: Working knowledge of device configuration, wireless networks, VPNs, and connectivity diagnostics.
- Systems Administrator: Experience with relevant server operating systems, directory services, virtualization, storage, and backup platforms.
Preferred Qualifications
- Relevant networking, operating system, cloud, or infrastructure certifications.
- Experience supporting hybrid environments and cloud connectivity.
- Scripting skills using PowerShell, Python, Bash, or similar tools.
- Familiarity with configuration automation, hardening, and least-privilege access.
- Experience with infrastructure migrations, recovery exercises, or capacity planning.
- Knowledge of endpoint management or centralized configuration platforms where relevant.
Scope by Role
- Network Engineer: Owns network design and implementation, balancing performance, scalability, security, and resilience.
- Network Administrator: Owns routine network operations, configuration maintenance, and connectivity support.
- Systems Administrator: Owns day-to-day server and platform administration, supporting system availability, security, and recoverability.