- Jalan Gertak Merah Johor Bahru Johor Malaysia 80000
Working Location
Job Description
Requirements
Responsible, detail-oriented, and patient
Good communication skills with the ability to respond to customers clearly and professionally
Familiar with basic computer skills and online platform operations
Candidates with experience in e-commerce customer service, online sales, or customer service will have an advantage
Able to handle customer enquiries independently and follow up promptly
Positive working attitude, good team player, and willing to support the company's work arrangements
Allowance can be discuss upon interview.
Familiar with Shopee and Lazada platform operations will be an advantage.
Responsibilities
Responsible for maintaining information on e-commerce platforms, responding to customer enquiries, and following up on orders
Respond to customer enquiries promptly and provide assistance regarding products, pricing, orders, payments, delivery, after-sales service, and other related matters
Follow up on customer needs and order status, and handle and provide timely feedback on customer issues
Maintain online customer service information and ensure all responses are accurate, clear, and polite
Assist with daily online sales activities and other e-commerce platform-related tasks
Support the company in carrying out other online customer service-related duties
Benefits
Important Information
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