Bytewave Technology Solutions Hiring! Full Time Customer Service Executive in Johor, Earn up to MYR 3,500 - Ricebowl

Minimum Diploma in any field from a recognized institution.

Possess 1-2 years of proven experience in a customer service or helpdesk role.

Excellent verbal and written communication skills in both English and Mandarin.

Demonstrated ability to manage customer relationships effectively and build rapport.

Strong problem-solving skills with a knack for identifying and resolving customer issues efficiently.

Proficiency in product knowledge, with the ability to quickly learn and articulate technical details.

Skilled in time management and prioritizing tasks to meet service level agreements.

Experience in conflict resolution, de-escalating situations, and finding mutually agreeable solutions.

Ability to work effectively in a fast-paced, team-oriented environment.

Familiarity with customer service software and CRM systems is a plus.

Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding Bytewave Technology Solutions' software products and services.

Effectively manage and resolve customer issues and complaints through various channels, including phone, email, and chat, demonstrating strong problem-solving and conflict resolution skills.

Build and maintain strong customer relationships by actively listening to their needs, offering personalized solutions, and ensuring a high level of customer satisfaction.

Proactively identify opportunities to enhance the customer experience by providing product knowledge support, guiding users through features, and offering best practice advice.

Collaborate with internal teams, such as technical support and product development, to escalate complex issues and provide feedback for product improvement.

Maintain detailed and accurate records of customer interactions, transactions, comments, and actions taken in the CRM system.

Contribute to the development and refinement of customer service processes and documentation to improve efficiency and effectiveness.