AIA Hiring! Full Time Policy Servicing - Complex Case Specialist in Hong Kong - Ricebowl

AIA is seeking a seasoned professional to support policy administration operations, ensuring accuracy and regulatory compliance. You will serve as a subject-matter resource for complex policy servicing and contribute to process improvements and cross-functional projects to enhance POS efficiency and customer experience.

Responsibilities include handling high-complexity POS transactions, monitoring KPIs, coordinating with internal teams, and supporting complaint investigations and regulatory