- Level 6, Menara Darussalam, 12, Jalan Pinang Kuala Lumpur WP Kuala Lumpur Malaysia 50450
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Working Location
Job Description
Requirements
We are seeking an experienced Casino Host to manage guest relationships and support player-development activities onboard an international cruise ship. The successful candidate will provide personalised service to casino guests, maintain player relationships and help create an engaging onboard casino experience.
This is a shipboard position. Applicants must be prepared to live and work onboard throughout the contract and follow the vessel’s operational schedule.
Open to Malaysian and Singaporean applicants only.
Minimum of 2 years of relevant experience in casino hosting, player development, casino sales or premium guest service.
Previous experience in a land-based or shipboard casino environment.
Strong communication, interpersonal and negotiation skills.
Confident in engaging with casino players and delivering personalised guest service.
Proficient in MS Office, databases and player-tracking systems.
Able to manage guest relationships professionally and discreetly.
Able to work effectively in a fast-paced and multicultural shipboard environment.
Good command of spoken and written English.
Final selection is subject to the cruise line’s assessment and operational requirements.
Responsibilities
Build and maintain professional relationships with casino guests onboard the cruise ship.
Provide personalised service and assistance throughout the guest’s casino experience.
Welcome new and returning players and introduce relevant casino activities.
Support player-development, guest-retention and casino promotional activities.
Monitor player activity and maintain accurate information in the player-tracking system.
Assist with casino events, tournaments and guest-engagement activities.
Respond to guest enquiries, requests and concerns professionally.
Coordinate with casino management and operational teams to support guest needs.
Maintain accurate guest profiles, activity records and required reports.
Handle guest information professionally and confidentially.
Help maintain a welcoming, engaging and service-focused casino environment onboard.
Benefits
LRT - MASJID JAMEK
0.3 km
LRT - PASAR SENI
0.6 km
MRT - PASAR SENI
0.6 km
KTM - BANK NEGARA
0.8 km
LRT - BANDARAYA
0.9 km
KTM - KUALA LUMPUR
0.9 km
LRT - PLAZA RAKYAT
1.0 km
MRT - MERDEKA
1.1 km
MRL - MAHARAJALELA
1.2 km
LRT - DANG WANGI
1.3 km
MRL - MEDAN TUANKU
1.4 km
MRT - MUZIUM NEGARA
1.4 km
LRT - SULTAN ISMAIL
1.5 km
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