Gamuda Berhad Hiring! Internship For Customer Relationship Management) in Selangor - Ricebowl

Qualifications

⦁    Bachelor’s degree in a related field including marketing, business and commerce or any other related field.
⦁    Please indicate your internship period (DD.MM.YYYY to DD.MM.YYYY) on your resume.  
⦁    Able to start from July onwards 

Skills & Abilities

• Attention to detail, good communication skills in oral and written in English and Malay.

• Proficient in relevant computer skills (Word, Excel and Power Point).

• Self-motivated, result orientated and good interpersonal skills. Able to work under pressure and is a team player.

• To manage customer feedback & enquiries

  • a. Managing & daily checking on multiple customer communication channels e.g. CRM Hotline, WhatsApp, Email & via GL Lifestyle App.

  • b. Resolving issues or enquiries related to CRM department e.g. on GL Lifestyle App, GL Friends/Partners, Freshdesk or Case Mgmt System

  • c. identify issue type & to escalate issues accordingly to other Projects/BUs by creating issues through Case Management System

  • d. Follow up with relevant Project/BU PIC to ensure timely & satisfactory resolution of issues.

• To review & revise CRM Customer Support & Case Management GLPP from time to time to ensure best practice is practiced among BUs.

•  To manage EDM blasting

  • a. Ensure Project Marketing adheres to GLPP on blasting EDMs.

  • b. To review & revise EDM Blasting GLPP from time to time to ensure best practice and subsequent communication to stakeholders.

  • c. Manage, negotiate & coordinate with multiple Project PICs on EDM arrangement, calendar/schedule, EDM types, determining EDM audiences, combining EDMs etc.

  • d. Tracking of EDM subscriptions balance & expiry.

  • e. Data analysis on EDM usage on monthly/quarterly/half-yearly basis or as and when needed to track EDM effectiveness.

•  Data & cost analysis on usage report of SMS blasting system (via IT) on monthly/quarterly/half-yearly basis or as and when needed.

• Support the implementation of customer engagement initiative and advocacy program.

•  Support the segmentation strategy to drive customer engagement.

•  To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to the job scope and work place as required by the Company.

•  Any other duties that will be assigned from time to time by the Management.

• EPF
• SOCSO
• EIS