Roles & Responsibilities
We are seeking an energetic and detail-oriented F&B Operations Intern to join our service team. This structured internship provides hands-on exposure to front-of-house operations, customer relations, and restaurant management systems.
- Guest Relations: Greet and seat guests warmly, manage table reservations, present menus, and take orders accurately using the Point-of-Sale (POS) system.
- Service Excellence: Coordinate with the kitchen team to serve food and beverages promptly while ensuring the highest standards of dining presentation.
- Operational Workflow: Assist with opening/closing procedures, maintain cleanliness in accordance with mandatory SFA food safety and hygiene guidelines, and track daily side-station inventory.
- Problem-Solving: Actively anticipate guests' needs and handle customer feedback professionally under the guidance of a senior mentor.
Learning Objectives
By the end of this 3-to-6-month stint, the intern will:
- Master premium front-of-house hospitality standards and CRM software.
- Understand fast-paced workflow optimisation and standard operating procedures (SOPs) in commercial food services.
- Learn the basics of inventory procurement and daily operational reporting.
Job Requirements
- Current student or recent graduate in Hospitality, Business Management, Food Services, or a related field.
- Holds or is willing to obtain a valid WSQ Food Safety Course Level 1 certificate.
- Strong interpersonal skills, a positive learning mindset, and the ability to work effectively in a team environment.
- Ability to work flexible shifts, including weekends or public holidays (per standard F&B schedules).