Hiring! Contract Junior Customer Service Executive in WP Kuala Lumpur, Earn up to MYR 3,000 - Ricebowl

Minimum SPM/STPM, Diploma or Degree in a relevant field.

Minimum 1–2 years of working experience.

Experience in debt collection, debt recovery, banking or financial services is an advantage.

Good communication, negotiation and persuasion skills in both English and Bahasa Malaysia.

Good listening, writing and interpersonal skills.

Proficient in Microsoft Office applications.

Knowledge of credit management, Malaysian laws, Bank Negara Malaysia collection guidelines and banking operations is an advantage.

Able to work independently and as part of a team.

Customer-oriented, disciplined, punctual and committed to achieving targets.

Willing to work flexible hours and support other teams or departments when required.

Manage customer accounts and follow up on outstanding payments to prevent overdue accounts from progressing to the next delinquency level.

Make outbound calls to remind customers and encourage timely payments.

Achieve daily and monthly collection targets set by Management.

Provide excellent customer service and maintain positive customer relationships.

Understand customers’ needs and concerns, and provide appropriate assistance and solutions.

Handle customer enquiries and requests professionally and efficiently.