Kate Spade New York Hiring! Full Time Kate Spade - Store Supervisor 店鋪主管 in Hong Kong - Ricebowl

About the role

This is a supervisory retail position supporting the Store Manager to lead the team, achieve sales targets and KPI goals, and maintain operational excellence and brand standards.

Key responsibilities

• Assist Store Manager to motivate and lead the team to achieve sales target and KPI goals

• Ensure all company policies, operational procedures, and management guidelines are properly implemented and followed

• Deliver excellent customer service and handle customer enquiries and complaints professionally

• Oversee daily store operations and maintain VM standards to ensure a consistent brand image

• Monitor sales performance and provide actionable feedback to improve team productivity and business results

• Manage inventory levels, conduct inventory checks and minimize stock discrepancies

• Support Store Manager in staff training, coaching and performance development

About you

• Minimum 5 years of retail sales experience, including at least 2 years in a supervisory role

• Strong leadership skills with a commitment to teamwork and team development

• Positive, proactive and customer-focused attitude

• Good interpersonal and communication skills

• Good command of spoken Cantonese, English and Mandarin