Agensi Pekerjaan TalentConsult Hiring! Full Time Immediate Hiring | Customer Service Executive 中 in WP Kuala Lumpur, Earn up to MYR 4,500 - Ricebowl

Looking to join an international company and build your customer service experience?

We are hiring Customer Service Executives to support customers from Hong Kong, Taiwan, China, Singapore, the US and other countries.

Job Details：

Position: Customer Service Executive
Language: Mandarin / Cantonese + English
Working Days: 5 days per week
Working Hours: 9 hours per day, 24/7
Location: KL Sentral / Cyberjaya / Cheras / Ampang / Subang Jaya

Requirements：

• Minimum SPM qualification

• Good verbal and written communication skills in English and Mandarin

• Customer-focused and professional

• Able to remain calm when handling customer issues

• Good attention to detail

• Customer service experience is an advantage

Job Responsibilities：

• Handle customer enquiries and service requests via phone, email, and live chat 

• Deliver professional and courteous service, ensuring timely and fair resolutions 

• Manage customer escalations by accurately recording, tracking, and resolving cases 

• Adhere strictly to documented workflows, call flows, system procedures, and data entry standards 

• Maintain accurate and complete customer records and documentation

Why Consider This Role？

• Gain international customer service experience

• Improve communication and problem-solving skills

• Work with customers from different countries

• Build stronger experience for your CV

• Candidates with relevant experience may be considered for better salary packages

If you’re looking for a role that can help you gain valuable experience and build your career, this could be a good opportunity to explore.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Training Provided
• Allowance Provided
• 5 Working Days