Chinese Swimming Club Hiring! Full Time Membership Relations - Social Media Marketing Executive in , Earn up to SGD 4,000 - Ricebowl

WE OFFER ATTRACTIVE BENEFITS SUCH AS:

• Annual Wage Supplement
• Annual Increment
• Performance Bonus
• Ang Bao Payment
• Annual Leave
• Dental & Medical Benefits
• Staff Discount
• Training & Development
• Free Parking

Responsible for processing membership applications, providing exceptional customer service, and maintaining accurate membership records. Possess a strong understanding of club rules, regulations, and offerings to effectively communicate with members and address their needs.

Main Duties

• Membership Processing:

o Efficiently process new membership applications, renewals, resignations, terminations, and other membership-related transactions

• Data Management:

o Maintain accurate and up-to-date membership records, including photographs, contact information, and membership status.

• Member Support:

o Provide excellent customer service to members by addressing inquiries, resolving issues, conducting Club Tours, and assisting with membership-related matters.

• Membership Communications:

o Develop and implement effective communication strategies, including sending welcome packages, renewal reminders, and other relevant notifications.

• Sales and Lead Generation:

o Generating high-quality leads through various channels, including proactive outreach and social media engagement.

o Effectively follow up on inquiries, deliver compelling product information, and convert leads into new members.

• Social Media Marketing & Content Creation:

o Develop and execute comprehensive social media marketing strategies across platforms like Instagram, Facebook, and TikTok.

o Create engaging and visually appealing content, including posts, stories, videos, and live sessions, to attract and retain members.

o Manage and optimize paid social media campaigns to maximize reach and ROI.

• Marketing Plan Execution & Analysis:

o Assist in the planning and execution of marketing campaigns, both online and offline.

o Track and analyze key performance indicators (KPIs) to measure campaign effectiveness and identify areas for improvement.

o Generate reports on marketing and sales metrics.

Requirements

• Excellence customer service with good interpersonal skills
• Proficiency in oral and written English, another language is a plus (To liaise with English and Mandarin-speaking associates)
• A collaborative team player with strong communication, customer service, and interpersonal skills
• Prior Social Media Marketing experience is a plus.
• Positive and proactive attitude
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Job Types: Full-time, Permanent

Pay: $2,800.00 - $4,000.00 per month

Benefits:

• Additional leave
• Employee discount
• Free parking
• Health insurance
• Professional development

Education:

• Local Polytechnic Diploma (Preferred)

Work Location: In person