Monitor warehouse performance and work closely with third-party warehouse service providers to improve operational efficiency, inventory accuracy, and cost control.监控仓库绩效,并与第三方仓储服务商紧密合作,以提升运营效率、库存准确率及成本控制。
Timeliness and Customer Complaint Management: Lead the coordination and follow-up on issues regarding pickup and delivery timeliness as well as customer complaints; facilitate the rapid resolution of anomalies to continuously enhance the customer service experience.
Timeliness and Customer Complaint Management: Lead the coordination and follow-up on issues regarding pickup and delivery timeliness as well as customer complaints; facilitate the rapid resolution of anomalies to continuously enhance the customer service experience.
Arrange import permits: Identify permit requirements for assigned shipments, submit applications, and follow up until approvals are obtained before shipment arrival.
The Customer Service Assistant Manager (Import & Export) is a full-time, on-site role based in Klang. This position supports daily customer service operations for logistics, including managing import and export documentation, coordinating shipments, and monitoring delivery timelines. The role involves handling customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction throughout the logistics process. The Assistant Manager will work closely with internal teams and external partners to optimize service quality, support process improvements, and maintain accurate records. This role also assists in training and guiding customer service team members, ensuring adherence to company standards and procedures.