HRnet One Hiring! Full Time Collection Executive, English - Japanese in Hong Kong - Ricebowl

Key responsibilities

• Contact members for delinquent loan instalments as well as overdue club dues (yearly)

• Maintain and oversee the department's mailbox to resolve member's issues and problems

• Prepare re-acquired and revocation summaries for management reviews and approvals

• Prepare weekly and monthly reports for management reviews

• Follow-up on actions with the month end ageing report

• Assist in ad hoc assignments and projects from management

• Undertake training for the team on best practices for collections

• Review and streamline processes to improve the efficiency and effectiveness of the department

• Make frequent outbound collection calls

• Manage collections batching and month end reporting

1. Fluency in English and Japanese, both written and spoken, is essential.
2. Proven experience in collections or financial services, preferably within hospitality or timeshare industries.
3. Strong negotiation and dispute resolution skills with a diplomatic approach.
4. Understanding of finance contracts and receivables management.
5. Ability to adhere strictly to audit standards and internal compliance requirements.
6. Excellent organizational and administrative skills, with the ability to support regional teams.
7. Proficiency in MS Office and financial management software.
8. Strong interpersonal skills, capable of working collaboratively across multicultural teams.
9. Detail-oriented with a proactive problem-solving attitude.
10. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.