LanceSoft, Inc. Hiring! Customer Service Representative in Federal Territory - Ricebowl

WE ARE HIRING | Japanese-Speaking Customer Service Representative

Location: Kuala Lumpur, Malaysia

Position: Customer Service Representative

Language: Japanese & English

Shift: 24/7 Rotational Shifts

Work Setup: Office-based

We are looking for Japanese-speaking professionals to join our customer service team in Kuala Lumpur, Malaysia!

Key Responsibilities:

• Provide excellent customer support through phone, email, and messaging channels.
• Handle customer inquiries related to hotels, flights, activities, and other travel services.
• Manage a high volume of customer queries professionally and efficiently.
• Resolve customer concerns related to bookings, pricing, invoices, and operational issues.
• Identify opportunities to improve customer experience and service efficiency.
• Collaborate with team leaders and colleagues to achieve performance targets.

Requirements:

• Excellent spoken and written Japanese and English.
• Minimum 1 year of experience in customer service or a customer-facing role.
• Strong communication, listening, and problem-solving skills.
• Customer-focused attitude with empathy, patience, and attention to detail.
• Ability to work in a fast-paced environment.
• Willingness to work on 24/7 rotational shifts, including weekends and public holidays.
• Ability to work independently and as part of a team.

Interested candidates can share their updated CV