Jiaxin Automation Control Hiring! Full Time Customer Service Specialist in Selangor, Earn up to MYR 3,500 + overtime - Ricebowl

Handle customer inquiries via phone, email, and in-person at our Shah Alam location, providing accurate and timely information about our electrical and electronics products and services.

Effectively troubleshoot and resolve customer issues related to control panel wiring, switchboard wiring, machine wiring, and general electrical installations, demonstrating strong problem-solving skills.

Maintain a comprehensive understanding of our service offerings, including control panel design and wiring, switchboard wiring, machine wiring and installation, and electrical wiring and installation, to effectively advise customers.

Manage customer service requests and follow-ups efficiently, utilizing time management skills to prioritize tasks and ensure customer satisfaction.

Communicate clearly and professionally in English, Mandarin, and Bahasa Malaysia to cater to a diverse customer base.

Accurately record customer interactions, feedback, and issues in the company's system, contributing to service improvement initiatives.

Collaborate with internal teams, including technical and sales departments, to ensure seamless resolution of customer concerns and to relay product/service feedback.

Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions about products, services, and order status.

Provide detailed product information and technical support related to control panels, switchboards, machine wiring, and general electrical installations.

Effectively manage and resolve customer complaints and issues, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.

Process customer orders accurately, track shipments, and coordinate with internal teams to ensure timely delivery and installation.

Maintain comprehensive customer records, documenting all interactions, transactions, and resolutions in the company's CRM system.

Collaborate with sales and technical teams to gather information, resolve complex customer issues, and identify opportunities for upselling or cross-selling.

Contribute to the continuous improvement of customer service processes and procedures by providing feedback and suggesting enhancements.

Build and maintain strong customer relationships through proactive communication and exceptional service delivery, fostering loyalty and repeat business.